BG Service
On-demand support through our in-house, state-of-the-art Energy & Controls Centre (eCC).BG Service provides on-demand support through our in-house, state-of-the-art Energy & Controls Centre (eCC) sited in Sheffield. Our dedicated phone line and connected alarms protect our customers’ operations, optimise environmental conditions and lower energy consumption.
For more information or enquiries, contact BGES Group.
What does this mean for you?
Customers benefit with BG Online: raised tickets, job costing, quotations and invoice processing will be available at the touch of a button, 24/7. Our customers benefit not only from the quality of our work, but also the whole live experience, from logging a call, through to receiving invoices. It means minimised paperwork, dramatically improved visibility and greater productivity.
Field Engineers benefit with BG Online by maximising our mobile engineer productivity and connecting them via the BGES mobile app. It provides a collaboration platform for job information, customer history and the compliance workflows that they need to get the job done, fast, and first time.
We manage complete projects, from design and manufacture of control panels, through to the installation, commissioning and final client demonstration.
Through BG Service we can support our clients both remotely and on site…
24 hours a day
Manned by time-served BEMS engineers and our award winning data analytics package ASSURE, the eCC provides technical support to all our customers’ building management systems, engineering teams, contractors, suppliers and site staff.
7 days a week
Through remote connectivity to the site BMS, our eCC team are able to remotely diagnose the cause of the reported issue and wherever possible resolve the issue without any need for costly site engineer attendance support.
365 days a year
Where the issue cannot be resolved remotely, technical diagnosis commentary will be passed to the attending engineer by the eCC support team, to assist them and the client to achieve a first-time fix on site. That makes us different! We have complete in house, end-to-end delivery.
25 Years’ Experience
With 25 Years’ Experience Working on New-Build, Retrofits, Refurbs and System Upgrades Across Multiple Industry Sectors Including:
Retail, Pharmaceutical, Telco and Data Centres, Commercial Property, Leisure, Transport, Education, Public Sector, NHS, Manufacturing, Government or Historic Sites.