Manned by time severed Building Management System / Building Energy Management System (BeMS) engineers, the eCC triage service provides technical support to all BeMS manufacturers, engineering teams, contractors, suppliers and site staff within a client site/estate where a BeMS is installed.
Through remote connectivity to the site BeMS, the eCC are able to remotely diagnose the cause of the reported issue and in some cases resolve the issue without the need for costly site engineer attendance support.
Where the issue cannot be resolved remotely, technical diagnosis commentary will be passed to the attending engineer by the eCC support team, to assist them and the client to achieve a first-time fix on site.
BG Energy Solutions support will provide on-demand support through the eCC with dedicated phone, and connected alarms to protect the customers operation, environmental condition and energy consumption.
The BeMS System will maintain the customers operating environments within previously agreed parameters. Using in-house software solutions, BG Energy Solutions will track, monitor and report alarms at an agreed set of environmental parameters and policies, keeping you fully compliant at all times.
BG Energy Solutions will remotely diagnose operational and environmental issues affecting the site which are under the demise of the BeMS and resolve remotely where possible. If this is not possible, BG Energy Solutions will mobilise an in-house or 3rd party field engineer to attend site.
BGES will process site BeMS changes on the customers behalf. An example would include adjusting heating and lighting to reflect extended opening hours over peak retail periods. Set point changes would only be made if compliant with Customer environmental conditions policy.
We’ll make sure your time schedules automatically adapt to accommodate patterns of building usage and operational requirements.
The eCC will test remote connectivity to each site within a client estate and provide a report detailing the status of the remote connection back to the client. The client can use this information to build a historical trend of which sites suffer connection failures more frequently and take action to resolve these issues.
Where direct remote connectivity is achieved via IP (ADSL or VPN) to site BMS/BeMS controllers and head-ends, the eCC will configure override alarms within those controllers to send back to the eCC servers for data reporting and analysis purposes. Where sites are found to frequently abuse the override features of the BeMS, reports are produced and issued back to the client for review and further action.
This data is also used to identify where systems have underlying maintenance faults, hence the reason why override was used in first place, or where bad housekeeping practices are in effect by some site personnel.
The eCC will hold all HVAC/Lighting systems back-up software within our remote servers for correct process, version control and safekeeping. The software from all other systems houses working on a site is to be issued to BGES on completion of any project or new site opening within a client portfolio. This service ensures that any new features recently implemented through software strategy changes are not inadvertently overwritten by a supplier who doesn’t hold the correct latest version of the strategy. It also ensures traceability of last known updates made to site software and by which contractor/engineer.