BG Service

Experts in building optimisation

BG Service delivers on-demand support through our in-house, state-of-the-art Energy & Controls Centre (eCC).

With a team of building optimisation experts, BG Service is one of the leading authorities in building management solutions for a low carbon and connected world.

Maximize system uptime and ensure reliable operation with preventive maintenance, repairs, troubleshooting and support. When managing a single site or large estate, managing, monitoring and maintaining an optimal operational building environment is key.

Whether you need a system maintaining, emergency response, optimisation, energy audits, system up-grades or in-house staff support, BG Service’s customer-centric field services team provides you with lifecycle management services that ensure maximum system utilization, extended equipment life and minimized maintenance.

Remote Services

Through our in-house, state-of-the-art Energy & Controls Centre (eCC) rest assured that downtime, costs, site visits and energy waste are minimised whilst focusing your on-site team on other tasks.

Field Services

BG Service provides on-demand support through our in-house, state-of-the-art energy & controls centre (eCC) sited in Sheffield.

ASSURE

Award-winning products that optimise building performance, reducing carbon, energy and maintenance costs, whilst improving wellbeing standards.

Support that scales with your business

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BG Service are experts in building optimisation. Why? We have a state-of-the-art Energy & Controls Centre

Monitor and manage your buildings via a secure, single pane of glass. BG Service provides on-demand support through our in-house, state-of-the-art Energy & Controls Centre (eCC). The eCC is at the heart of our vision for the future of building management solutions, smart buildings and the connected world:

Monitor and manage your buildings via a secure, single pane of glass

We have a vision for the future of BMS Services. Traditional Services Vs Outcome Based Services, here’s why we are changing the model. Our future business model of Outcome Based Services (OBS) is where we are tasked to achieve outcomes on a building or equipment ‘as a service’ instead of the traditional break/fix maintenance and repair services.

So what does this mean to you?
We offer in-house

eCC

Monitor and manage your buildings via a secure, single pane of glass.

Remote

On-demand support services through our in-house, state-of-the-art Energy & Controls Centre (eCC) sited in Sheffield.

Field

Our ‘boots on the ground‘ help maximise system uptime and ensure reliable operation with preventive maintenance, call-outs and repairs.

ASSURE

Award winning products that optimise building performance, reducing carbon, energy and maintenance costs, whilst improving wellbeing standards.

Management

Time-served project managers, using state-of-the-art processes to manage projects right first time.

BG Service are experts in building optimisation. Why? Class leading in-house remote & field services

Greater visibility, deeper insights, meaningful data and better decisions. Imagine a secure, single point of view of your site or estate, from wherever you are. Any event, whether they’re operational or energy related, are immediately detected and acted upon. Less downtime, lower costs and greater continuity for you business. BG Service are trailblazers in changing the way BMS services and maintenance are carried out, to a more forward-thinking outcome-as-a-service approach.

Outcome as a Service

We are trailblazers in changing the way BMS services and maintenance are carried out, to a more forward-thinking Outcome Based Services approach

Discover how the BG Services team is working on the next generation Outcome-as-a Service. Working with leading BMS manufacturers, IoT and to include Software and Hosting as a Services.

Traditional service models no longer meet customers’ operational and sustainability needs. We’re using our expertise to drive industry change, and find smarter ways of working.

Alarm Management Services

Get instant notifications of any business critical building services event from your BMS

This allows you, your on-site team or BG Remote Services to quickly respond to insights and alarms. This then improves business continuity and reduces operation costs, downtime and energy waste.

Remote Services
Did you know that we are with you 365 days a year

BG Service provides on-demand support through our in-house, state-of-the-art Energy & Controls Centre (eCC) sited in Sheffield. Manned by time-served BMS engineers 365 days a year and backed by our award winning services, the eCC provides operational and technical support to all our customers’ building management systems, engineering teams, contractors, suppliers and site staff. Our dedicated phone line and connected alarms manager protect our customers’ operations, saving cost, time and carbon.

Remote Services
Service Level Agreement
Standard Level Remote services site attendance, within 90 minutes
Priority Level Remote services site attendance, within 60 minutes
Critical Level Remote services site attendance, within 15 minutes
Reduce Downtime
Reduce time to repair (TTR)
Reduce maintenance and repair costs
Reduce energy costs
Reduce call out avoidance costs
Increase wellbeing and productivity
Remote monitoring in place of manual checks
Allocate resources where they are needed
Fewer site visits lower your carbon emissions

Historically, service has been a reactive industry. When an equipment issue arises, a site manager requests assistance from a services team, then the service provider arrives at the site to repair or replace the damaged equipment. This traditional service model no longer meets the needs of customers, who often require more than just a slow fix.

BG Service

Remote Services

Field Services

Proactive BG Services

Reactive BG Services

Field BG Services

Cost

Time

Carbon

Field Services
In-house, on-demand & state of the art energy & controls centre

BG field services include highly skilled engineers, backed by the eCC remote services support.
Whether you need a system maintaining, emergency response, optimisation, energy audits, system up-grades or in-house staff support, BG Service’s customer-centric field services team provides you with lifecycle management services that ensure maximum system utilisation, extended equipment life and minimized maintenance.

In-House
Field Service Engineers

Our highly experienced service engineers, who are trained on legacy and the latest BMS and IOT technologies.

In-House
Account Management

Client focussed account managers, with commercial and operational skills, who understand your business.

In-House
Project Management

Through experienced, time-served project managers, using state-of-the-art processes to manage projects right first time.

Where the issue cannot be resolved remotely, technical diagnosis commentary will be passed to the attending engineer by the eCC remote services support team, to achieve a first-time fix on site. That makes us different!
We have complete in house, end-to-end delivery.

Field Services
Service Level Agreement
Standard Level Next available site attendance
Priority Level Site attendance in the next 24 hours
Critical Level Site attendance in the next 4 hours
Service Level Agreement. Being measurable and accountable is hugely important to us

We welcome all new customers and client renewals with a service level agreement and set of KPIs. We keep our own standard SLAs and KPIs that you can accept, or we can work with you to establish a method of measurement and availability that suits your business; after all, no single building or business is exactly the same. As a result, we can tailor a system to meet your exact needs. We call this, ‘integration with integrity’.

ASSURE
Experts in building optimisation through award-winning products

ASSURE products optimise building performance, reducing carbon, energy and maintenance costs, whilst improving wellbeing standards.

Award Winning ASSURE Products

Digital Security

Whether protecting your data or being cyber safe, BGES Group has the expertise to secure your digital world. We have a proven track record of safe-guarding customers digital information by strengthening and streamlining security defences across multiple platforms.

Find out how BGES Group can help optimise and secure your BMS and critical building controls. Contact us to find out more.

Safe & Accredited. As building optimisation experts we take safety & security very seriously

Being safe and following best working practices is something we take very seriously. It’s not just because the logos look nice on our website, but because safety and quality are serious issues. We want all of our staff, clients and the people in and around the buildings we’re working in to be assured of the highest standards.